Archive for the ‘Help & Support’ Category

Have Questions?

Sunday, September 19th, 2010

We have answers…

What is a web host?

A web host is a company that provides you with server space for your web site. This includes all of the files associated with your web site, scripts, a database, email system etc. When your web address is typed into a browser, the web host displays the pages for you of your entire site.

How much does it cost?

Well we all know the old cliche? “you get what you pay for”. It still holds true when you pick a hosting provider. Many people will purchase a plan that costs about $2.95 a month, but this is very limited support and probably does not include many extras. Be sure to read the small print! Here at Incantrix, we want you to check around, we offer a lot of extra’s for our plans compared to other web hosts. Our plans start at $19.95/month and this all includes the most important elements of hosting which is the storage, bandwidth and our excellent customer support.

What is web storage?

Storage is the available space a host will give you for all your files including images, html files, php files, etc. Typically an average web site will need a minimum of 200MB available space for their site to run.

What is bandwidth?

Bandwidth is the amount of traffic that is allowed to occur between your web site and the rest of the internet. Bandwidth is used via transfers by FTP or most common people viewing your site by using a web browser. The amount of bandwidth a hosting company can provide is determined by their network connections, both internal to their data center and external to the public internet.

How much bandwidth do I need?

Figuring how much bandwidth you need depends on many different factors such as the size of your pages, how many images, and whether or not people will download files from your site. Most all hosting plans have requirements for how much bandwidth used each month. Here at Incantrix we like to be sure you are receiving enough bandwidth to not have to worry about it, other companies won’t tell you went over on your bandwidth and you will need to pay a ton in overages.

Do you have Contracts?

No, we do not believe in being obligated to stay with a company if you are not happy with their service. We also offer 30 day money back guarantees. We have never had someone cancel because of “bad service”; we take great pride in that!

I am currently hosting my sites elsewhere and would like to transfer, how can I do this?

It’s actually simpler than you think… We will need your FTP info and possibly your registrar information to change over your name servers when the transfer is complete. Simply contact us and we will take care of the rest.